Relax & Renew Spa Inc.
Relax & Renew Spa Inc. is a beautiful high-end laser and wellness day spa in the City of Leduc. Having operated in Calmar for two and a half years, the spa moved to Leduc in 2013 to expand their services and to access a larger demographic. Their mission is to provide a memorable, high-quality spa and treatment experience for each guest while delivering exceptional value with passion and professionalism. Combining expert knowledge and technical excellence using the finest quality products, equipment and protocols and offering the latest in skin care, anti-aging, weight loss and wellness therapies.
Our Team:
Crystal purchased Relax & Renew Spa in 2011 with a goal to run the business with her daughter, Devon. As a young girl, Crystal had a passion for all things related to beauty, skin care and health, but her career path led her in the direction of Human Resources and Training in the Indigenous and business community. Crystal and her daughter, Devon, grew their tiny 800 square foot spa into a beautiful 2400 square foot spa. Devon has since moved on to be a mom. Known for talented and knowledgeable staff, they all work together to improve clients skin and well being. She spends a lot of time researching skin care, treatments and devices to ensure their clients get the best results.
Jolene graduated from the European Institute of Esthetics as an esthetician and laser technician with CIDESCO designation. She is proficient in facials, waxing, pedicures, dermaplaning, microdermabrasion, DMK Enzyme Therapies, Hydrafacial, and Oxygeneo. Jolene has a passion for making her clients feel comfortable and at ease. She is our resident expert on all of our skin care lines, especially DMK. She loves learning about skin and products and is always jumping on educational webinars to enhance her knowledge.
Policies
CANCELLATION POLICY*
We kindly ask our clients to respect our 48 hour cancellation policy. We do understand that life happens and things come up, so if the need arises for you to cancel or reschedule, please try to do so 48 hours prior to your scheduled appointment time. If you do not show up for an appointment, a $25.00 No Show Invoice will be send and will need to be paid prior to any future appointments.
*NOTE: Believe it or not, some people don’t realize how much this affects a small business like ours, so we kindly ask you to be respectful and let us know should you be unable to attend your appointment.
TREATMENT DEPOSITS $100
Please note that deposits for Microneedling, Microblading and Pyramid Facelift or multiple services are non-refundable, however, they are transferable. If you must cancel and reschedule any of these appointments, we require a minimum of 48 hours as these treatments are 1 – 2 hours in length and will be difficult to rebook on short notice. If you cancel within 48 hours, your deposit will transfer to your new appointment time. If there is a “no-show” for Miconeedling, Microblading or Pyramid Facelift, or multiple services the deposit will be forfeited, and another deposit will be required prior to future bookings of these services. The service room and provider still need to be paid for.
RETURN/EXCHANGE POLICY
At Relax & Renew Spa, we only sell the highest quality products. If a product is unopened, it may be exchanged within 30 days of purchase date. If a product has been opened, we cannot accept it back as we cannot get a refund from our suppliers. We are a very small business and rely on retail sales.
GIFT CARD PURCHASE POLICY
Gift Cards purchased in store or online are redeemable for services and/or product purchases. Gift cards do not expire, are non-transferable, and may not be returned or redeemed for cash. A Gift Card may be used multiple times until the value is depleted. Our booking system keeps track of all purchases and visits. Taxes are the responsibility of the recipient.
SPECIAL PROMOTIONS
We sometimes run special promotions on services and these WILL HAVE an expiry date, i.e., Black Friday Deals.